Privacy Policy

AJ’s Mobile Window Tinting (“AJ’s,” “we,” “us,” or “our”) respects your privacy and is committed to responsibly handling the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, communicate with us, purchase or receive our services, or otherwise interact with AJ’s Mobile Window Tinting. By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect
Depending on how you interact with us, we may collect the following categories of information.

Information You Provide Directly
When you request a quote, contact us, schedule service, purchase services, register a warranty, or otherwise communicate with us, we may collect information such as:

• First and last name

• Email address

• Telephone number

• Home, business, service, or billing address

• Requested or purchased services

• Vehicle information, including year, make, model, and other project details

• Residential or commercial property information relevant to a requested service

• Project measurements, specifications, photographs, or other information needed to prepare an estimate

• Appointment and scheduling information

• Communications between you and AJ’s

• Quote, invoice, payment, warranty, and transaction information

• Marketing preferences or consent information

• Any other information you voluntarily provide to us

We ask that you not submit sensitive personal information that is unnecessary for us to provide window-film services.

Information Collected Automatically
When you use our website, certain information may be collected automatically by us or by the technology providers that operate or support our website. This may include:

• Internet Protocol (IP) address

• Browser type

• Device type

• Operating system

• Approximate geographic location derived from an IP address

• Referring website or source

• Pages viewed

• Links or buttons clicked

• Date and time of visits

• Website interactions

• Cookie identifiers and similar technical information

This information may be collected through cookies, pixels, analytics technologies, embedded applications, widgets, or similar technologies.

2. How We Use Information
We may use personal information for legitimate business purposes, including to:

• Respond to inquiries and requests

• Prepare and provide estimates or quotes

• Communicate about requested services

• Schedule, confirm, modify, and perform appointments

• Prepare invoices and process transactions

• Maintain customer and service records

• Provide customer service and follow-up communications

• Register eligible products or installations for manufacturer warranties

• Administer warranty claims

• Maintain records concerning products and films installed

• Contact customers regarding their projects, appointments, payments, warranties, or related service matters

• Send promotional communications where permitted by applicable law

• Inform customers about relevant services, promotions, offers, or company updates

• Understand which services customers are interested in

• Operate, maintain, secure, and improve our website

• Evaluate website traffic and customer interactions

• Prevent fraud, abuse, or security incidents

• Maintain appropriate business, accounting, tax, insurance, and legal records

• Comply with applicable laws and legal obligations

• Establish, exercise, or defend legal claims

• Protect AJ’s, our customers, employees, contractors, property, and others

We may also use information for another purpose that is disclosed to you at the time it is collected or to which you subsequently consent.

3. Quotes, Invoices, Service Records, and Warranty Registration
Information you provide to AJ’s may be incorporated into quotes, estimates, invoices, receipts, installation records, customer records, and warranty documentation.
For example, your name, address, telephone number, email address, vehicle or property information, products installed, services performed, and installation date may be provided to a manufacturer, distributor, warranty administrator, or other party when reasonably necessary to register or administer an applicable product warranty. Information may also be processed using third-party business platforms that we use for invoicing, accounting, customer management, payments, scheduling, warranty administration, or business operations.

4. Marketing Communications
We may use information such as your name, email address, telephone number, service history, general service location, or service interests to communicate with you about AJ’s services, promotions, offers, reminders, or other information that may be relevant to you, to the extent permitted by applicable law.

Email Marketing
Marketing emails will be sent in accordance with applicable law and will provide a method for unsubscribing from future promotional email communications.
You may unsubscribe from promotional emails at any time by using the unsubscribe instructions contained in the message or contacting us directly. Unsubscribing from promotional communications will not prevent us from sending non-promotional communications relating to an existing quote, scheduled service, transaction, invoice, warranty, customer-service matter, or other business relationship.

Calls and Text Messages
Providing a telephone number so that we can prepare a quote, answer an inquiry, schedule service, or perform a requested service authorizes us to use that number for communications reasonably related to your request or customer relationship. We will obtain any additional consent required by applicable law before using automated technology, prerecorded or artificial voice messages, or other regulated methods to send telemarketing calls or text messages. Consent to receive marketing communications is not a condition of purchasing our services where applicable law prohibits such a requirement. You may ask us to stop promotional text communications by following the opt-out instructions included with the applicable communication or by contacting us.

5. Cookies, Analytics, and Website Technologies
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website, measure website performance, improve our services, support advertising or marketing activities, prevent fraud, and maintain security. Cookies are small files or identifiers stored on or associated with your browser or device. Depending on the technologies used on our website, cookies or similar technologies may be placed by us or by third-party service providers. You may be able to control cookies through your browser settings and, where available, through cookie or privacy controls presented on our website. Disabling certain cookies may affect the functionality of the website.

6. Third-Party Widgets, Embedded Tools, and Services
Our website may contain third-party applications, forms, scheduling tools, maps, social-media features, chat features, analytics tools, payment features, reviews, embedded content, or other widgets. When you interact with a third-party widget or service, that provider may collect information directly from you or receive information necessary to provide its functionality. Information collected by a third-party provider may be subject to that provider’s own privacy policy and terms in addition to this Privacy Policy. We encourage users to review the privacy policies of third-party services with which they interact.

7. Service Providers and Other Disclosures
We Do Not Sell Customer Information
AJ’s does not sell customer personal information to data brokers or other third parties for monetary consideration. We also do not rent customer lists to unrelated
businesses for their independent marketing purposes.

Business Service Providers
We may disclose personal information to vendors, contractors, platforms, and service providers when reasonably necessary for them to perform services on our behalf or support our business. These providers may include, depending on the services we use from time to time:

• Website hosting and website-management providers, including Wix

• Customer relationship management providers

• Accounting and bookkeeping providers, including QuickBooks

• Payment processors and financial-service providers

• Scheduling and customer-communication platforms

• Email and telecommunications providers

• Analytics providers

• Marketing and advertising service providers

• Cloud storage and technology providers

• Warranty administrators, film manufacturers, and distributors

• Professional advisers such as accountants, attorneys, or insurance providers

• Contractors supporting our business operations

These providers may receive only the information reasonably necessary to perform the applicable service, subject to their respective agreements, privacy practices, and legal obligations.

Legal and Safety Disclosures
We may also disclose information if we reasonably believe doing so is necessary to:

• Comply with applicable law, regulation, subpoena, court order, or other legal process

• Respond to lawful requests by governmental or law-enforcement authorities

• Investigate suspected fraud, misuse, or illegal activity

• Enforce agreements or protect legal rights

• Protect the safety, rights, property, or security of AJ’s, our customers, or others

• Establish, exercise, or defend legal claims

Business Transactions
If AJ’s undergoes a merger, acquisition, financing, restructuring, sale of assets, change of ownership, or similar business transaction, customer information may be disclosed or transferred as part of that transaction, subject to applicable law.

8. Project Photography and Video
AJ’s may photograph or record completed or in-progress window-film installations for documentation, quality control, training, portfolio development, advertising, social media, our website, and other marketing or promotional purposes.
Projects may include:

• Automobiles and other vehicles

• Residential properties

• Commercial buildings

• Storefronts

• Offices

• Windows, glass, and other portions of a project

• Before-and-after installation photographs or videos

Where project photographs or videos are used publicly for marketing purposes, we take reasonable steps to avoid displaying personally identifying information that is unnecessary to show the work.

In particular, we intend not to intentionally publish:

• Readable vehicle license plate numbers

• Customer home street addresses

• Documents or materials displaying personal information

• Other personally identifying details that are unnecessary to demonstrate the completed work

We may crop, blur, obscure, edit, or otherwise remove such information before publication.

Images Containing People
We will obtain any consent required by applicable law before intentionally using an identifiable customer’s name, portrait, photograph, image, voice, or likeness for advertising or commercial promotional purposes. Our separate estimate, work authorization, service agreement, media release, or other customer authorization may include additional terms governing photography, video, and promotional use. Customers who have questions or concerns about photography or filming at their project should contact us before service begins.

9. Information Security
We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we maintain to help protect personal information from unauthorized access, use, loss, alteration, or disclosure. Our information may also be stored or processed through established third-party technology and business-service providers. No website, computer system, electronic transmission, or data-storage method can be guaranteed to be completely secure. Accordingly, while we take reasonable steps to protect personal information, we cannot guarantee absolute security. If we become aware of a data-security incident involving personal information, we will investigate and provide notifications when required by applicable law.

10. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• Complete requested services

• Maintain customer and installation histories

• Provide warranty support

• Maintain accounting and tax records

• Resolve disputes

• Maintain evidence concerning services performed

• Meet manufacturer or distributor requirements

• Comply with legal, insurance, regulatory, and contractual obligations

• Protect our legitimate business interests

Retention periods may vary depending upon the nature of the information and the purpose for which it is maintained. When information is no longer reasonably necessary, we may delete, anonymize, aggregate, or securely dispose of it, subject to applicable legal and operational requirements.

11. Your Privacy Choices
Depending on applicable law and the nature of your relationship with us, you may contact us to request that we:

• Provide information about personal information we maintain about you

• Correct inaccurate contact information

• Update your communication preferences

• Stop sending promotional communications

• Delete certain personal information when we do not have an overriding business or legal reason to retain it

• Answer questions regarding how your personal information is used or disclosed

Certain information may need to be retained even after a deletion request, including information required for tax, accounting, fraud-prevention, warranty, transaction, insurance, legal, or recordkeeping purposes.
We may take reasonable steps to verify the identity and authority of a person making a privacy-related request.
Residents of jurisdictions that provide additional statutory privacy rights may exercise those rights to the extent those laws apply to AJ’s and to the applicable processing of their information.

12. Do Not Sell or Share Requests
AJ’s does not presently sell customer personal information to data brokers or unrelated third parties for monetary consideration.
Certain website technologies, including analytics, advertising, cookies, pixels, or embedded services, may transmit technical or usage information to technology providers as part of operating or marketing the website.
Where applicable privacy law treats a particular use of advertising or tracking technology as a “sale,” “sharing,” or targeted advertising activity and requires us to offer an opt-out, we will provide the applicable opt-out mechanism.

13. Children’s Privacy
Our website and services are intended for adults seeking window-film services and are not directed to children under 13.
We do not knowingly solicit or collect personal information online from children under 13.
If we learn that we have inadvertently collected personal information online from a child under 13 in circumstances requiring parental consent, we will take appropriate steps to delete the information or otherwise comply with applicable law.

14. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
AJ’s does not control the privacy practices, content, security, or operations of independently operated third-party websites. Your interactions with those services are governed by their respective policies and terms.

15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, website technologies, service providers, or applicable law.
When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.
If we make material changes to how we use personal information, we may provide additional notice or obtain consent when required by applicable law.
We encourage visitors to review this Privacy Policy periodically.

16. Governing Law
AJ’s Mobile Window Tinting is a Florida business. Except where applicable law provides otherwise, this Privacy Policy and our privacy practices are governed by applicable United States federal law and the laws of the State of Florida.
Nothing in this Privacy Policy is intended to waive or limit any non-waivable consumer right provided by applicable law.

17. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or information we maintain about you, please contact us.